Question 1

What documents are required to open a business account?

Accepted Answer

To establish a sovereign business entity, we require a Certificate of Incorporation, valid government-issued ID for all beneficial owners (>25%), and a recent utility bill for proof of address. All documents are encrypted end-to-end using AES-256.

Question 2

How long does the verification process take?

Accepted Answer

Standard KYC verification is completed within 1–2 business days for most entities. For complex ownership structures or businesses in regulated industries, the enhanced due-diligence process may take up to 5 business days. You will receive real-time status updates via email.

Question 3

Can I integrate HelmPay without a fully registered company?

Accepted Answer

You can begin integration using a sandbox API key immediately with no documentation required. However, to process live transactions, a fully registered entity with valid GST or CIN number is mandatory under RBI guidelines.

Question 4

Which fiat currencies are supported natively?

Accepted Answer

HelmPay natively supports 135+ currencies across all major payment rails. INR, USD, EUR, GBP, AED, SGD, and AUD are supported with real-time settlement. For other currencies, FX conversion is automatically applied at the interbank mid-market rate plus a 0.5% margin.

Question 5

How do I handle chargebacks?

Accepted Answer

All chargeback disputes are surfaced directly in your HelmPay dashboard under the 'Disputes' tab. You have 7 calendar days to submit evidence. Our system pre-compiles transaction metadata, device fingerprints, and IP logs to build your defence automatically. Resolution typically takes 30–45 days per card network SLAs.

Question 6

What payment methods are available at checkout?

Accepted Answer

HelmPay supports UPI Intent & QR, all major card networks (Visa, Mastercard, RuPay, Amex), 50+ Netbanking banks, popular wallets (Paytm, PhonePe, Amazon Pay), BNPL schemes, and direct bank transfers (NEFT/IMPS/RTGS).

Question 7

What are the standard settlement schedules?

Accepted Answer

By default, settled funds are transferred to your registered bank account on a T+2 business day cycle. Merchants who qualify for our Instant Settlement product can access funds within 15 minutes of a successful transaction at a 0.25% early access fee.

Question 8

Can I change my settlement bank account?

Accepted Answer

Yes. Navigate to Settings → Bank Accounts in your dashboard. A new account undergoes a 24-hour verification hold (a penny-drop test) before it can receive settlements. For security, any bank account addition triggers a mandatory 2FA challenge.

Question 9

Are there minimum or maximum settlement thresholds?

Accepted Answer

There is a minimum settlement threshold of ₹500. Amounts below this are rolled over to the next settlement cycle. There is no maximum cap; however, amounts above ₹10 Lakh per transaction may require additional compliance documentation as per FEMA guidelines.

Question 10

Is my data encrypted?

Accepted Answer

All data is encrypted in transit using TLS 1.3 and at rest using AES-256-GCM. Sensitive card data is handled exclusively within our PCI-DSS Level 1 certified environment and is never stored on your servers. API keys are hashed using bcrypt and can be rotated at any time.

Question 11

How does HelmPay prevent fraud?

Accepted Answer

Our multi-layered fraud prevention stack includes real-time velocity checks, device fingerprinting, IP geolocation analysis, behavioural biometrics, and a proprietary ML model trained on billions of Indian payment signals. You can also configure custom rulesets via the dashboard or API.

Question 12

What compliance certifications does HelmPay hold?

Accepted Answer

HelmPay is certified PCI-DSS Level 1 (the highest tier), SOC 2 Type II, ISO 27001:2022, and is fully compliant with RBI Payment Aggregator guidelines (2020). We undergo independent third-party audits annually and publish our audit summaries in our Trust Centre.

Got questions?
We have answers.

rocket_launchOnboarding

paymentsPayments

account_balanceSettlements

shieldSecurity

Still need help?